HELP CENTER

HOW LONG WILL MY ITEM TAKE TO ARRIVE?

Please be advised that all of our products are handmade to order. Our products are ready to ship within 1-2 weeks of ordering.

Pre Ordered items that are not yet available for dispatch. Items purchased on pre-order can take up to 2-4 weeks to be delivered. If you purchase other items that are in stock this will also delay the shipment as we will send the complete order together. *We can organise an alternative method if you need the other items sooner by contacting us on contact@pupsandme.com* 

Please note: Delivery dates included in the description of items are approximate and subject to change.

DO YOU ACCEPT RETURNS?

We happily accept returns. Please contact us within 7 days of delivery and return to us within 14 days of delivery. Due to the nature of these items we do not accept returns on any custom or personalised products unless they are damaged or defective. If you have any problems with your order then please contact us and we will do our best to assist you.

Please note that the buyer is responsible for return shipping fees. If the item is not returned in their original condition, the buyer is responsible for any loss in value.

DO YOU ACCEPT EXCHANGES OR CANCELLATIONS?

We will gladly accept exchanges and cancellations. Please request a cancellation within 2 hours of purchase.

WHICH COUNTRIES DO YOU SHIP TO?

We ship worldwide.

 

All orders placed within the United Kingdom are £1.99, please allow up to 7 working days for your order to arrive.

International shipping costs vary depending on weight. This will be determined at checkout. Please allow up to 14 working days for your order to arrive.

You may receive a customs charge if you are outside the UK. We are not responsible for any customs and import taxes. All fees imposed during or after shipping are the responsibility of the customer. 

 

We cannot be held responsible for any delays once your order has been shipped.

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